Shipping Policy
SHIPPING POLICY
1. Shipping Methods
We offer a variety of shipping options, including standard and expedited shipping. Shipping methods and costs will be displayed at checkout.
2. Shipping Rates
Shipping rates are calculated based on the destination and weight of the order. You will be able to view the shipping cost before completing your purchase.
3. Delivery Times
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Standard Shipping: Typically delivered within 7 -10 business days for UK orders.
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International shipping times may vary depending on the destination.
4. Order Processing
All orders are processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
5. Shipping Restrictions
We currently ship to the UK and international destinations. Please note that certain countries may have restrictions on specific products, and we are not responsible for customs duties or taxes that may apply in your country.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable). You can also track your order through your account on our website.
7. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will work with the shipping carrier to resolve the issue and provide a replacement or refund, depending on the situation.
8. Shipping Address
Please ensure that your shipping address is correct. We are not responsible for delays or non-delivery caused by incorrect address information. If your address is incorrect, please contact us as soon as possible, and we will attempt to correct it before shipping.
9. International Shipping
For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. These fees are not included in the shipping cost and must be paid directly to the customs authorities upon delivery.